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Blended and Online Learning: Online Student Resources

This guide is intended for faculty teaching web-enhanced, hybrid and online courses at the post-secondary level.

Welcome to the Molloy University Blended and Online Learning Resources

Molloy University, Blended and Online Learning,

Online Student Support

Welcome students! The Office of Blended and Online Learning provides personal ongoing educational support to students enrolled in hybrid and online courses. From your first semester through graduation, our office is on hand to help guide and assist you. See the resources below to learn how we support your successful learning experience at Molloy!

Ashley Morin, Assistant Director of Blended & Online Learning

Ashley helps students find the necessary resources online and on-campus to succeed in their studies. If you're taking a hybrid or online course and have some questions, please reach out to Ashley at to learn about Molloy’s extensive support resources and tips for being a successful hybrid and online learner at Molloy University. 

Student Workshops

The Office of Blended and Online Learning offers workshops throughout the year for students on topics including study practices, use of Proctorio for tests, etc. Go to the Blended and Online LibCal calendar to register for an upcoming workshop.

Student General FAQs

Online and Hybrid Student FAQs


Where can I find out more about the technology resources that are available at Molloy University? 

Please review the Student Technology Guide for New Students. Within the guide, you will find the following helpful information: 

  • Lions Den: Lions Den provides information about classes, course schedules, financial information, bill payment, class registration, admissions information, and access to the learning management system (LMS). 
  • Canvas: Molloy’s courses will be facilitated using the Canvas LMS
  • Molloy Student Email (Gmail): All student e-mail accounts are provisioned through Google. This is a fully functioning Google account, complete with all its applications. 
  • Microsoft Office 365 (No email option): Online access to all Microsoft desktop applications (i.e., Word, Excel, PowerPoint...excluding Outlook) through a web browser. 
  • WiFi Network: (Name = MolloyWiFi): WiFi password is MolloyLions2023 and is available throughout the campus, even in the parking lots! 

You can access all the above links through the Molloy Portal link

What are the technical requirements for online and hybrid learning?

Make sure you have access to a computer or laptop on a regular basis to log in and complete your online work. The Lions Den site provides a page listing the University's technical requirementsPlease click the Internet Speed Test link in order to test your internet speed. 

Where can I find all of the Molloy resources that I will need?

The Molloy Student Tour (MST) on Canvas brings all of Molloy’s resources right to your fingertips! MST will help you locate appropriate student resources and identify ways to be successful. You can access MST by selecting “Courses” from the left navigation in Canvas, selecting “All Courses,” and then clicking the star next to the MST name (turning it orange) to include it on your Canvas dashboard for easy access. 

How do I reset my email password?

The following link leads to where you can reset your email password

Where can I find out if my course is online, hybrid, or face-to-face? What are the different modalities?

Refer to Lions Den and your course syllabus to determine your course modality. Other than traditional courses, Molloy offers the following hybrid and online modalities: 

  • Online asynchronous would not have set meeting times but will have a lot of online activity and interaction, with regular due dates for work. 
  • Online synchronous would have scheduled online class meetings for every class meeting, requiring a webcam and microphone. 
  • Online mixed would have some scheduled online class meetings and asynchronous work during the other weeks, requiring a webcam and microphone. 
  • Hybrid asynchronous will include some required meeting dates (on campus) and online activity and interaction
  • Hybrid synchronous will have required meeting dates (both online and on campus) with online activity and interaction, requiring a webcam and microphone

If your course has no online or hybrid designation, then it is considered traditionalAlways check with your instructor for your meeting requirements. 

Does Canvas offer 24-hour support for faculty and students?

Yes, Canvas offers students 24-hour support by chat or by phone at (844) 408-6455.

Canvas FAQs


Canvas logo

What is Canvas?

Canvas is Molloy's comprehensive learning platform designed to support fully online or blended learning with features that enhance student learning and to connect digital tools for instructors and students to use in one place. 

What are the technical requirements for Canvas?

You will need reliable internet access and a PC or Mac with an updated web browser. To get a detailed list of the University's technical requirements please refer to the Lion's Den Portal.

Can I connect to my Canvas course using my smartphone or tablet?

Yes, you can install the app from your regular app store. There is an app for Android devices, iPhones, and iPads. Please note that some features work better on a computer or laptop over a smartphone or tablet. It is not advised to ONLY use a mobile device, especially a smartphone, to take a fully online class. 

How do I log in to Canvas?

To get into Canvas, log on at Your username and password credentials are the same as your Molloy email login (but do not include the characters starting with the "@" symbol). 

When can I access my courses in Canvas?

You will typically have access to your courses in Canvas about a week before classes begin. You will automatically be enrolled after registration (you do not need to request access). 

Does Molloy University offer a Canvas orientation?

Technology Learning Services (TLS) has created a YouTube playlist to provide a Student Introduction to Canvas

What type of student support does Canvas offer?

Canvas offers 24/7 support by phone at (844) 408-6455 or live chat (log in and click the Help link). For further guidance, see the Canvas Student Guides

Canvas Studio FAQs

Canvas Studio

Canvas Studio

What is Studio? 

Canvas Studio, located in the left-hand navigation, is a video recording, management, and sharing tool that resides in Canvas. Studio allows students to record their screen, with their webcam, and store videos created elsewhere. Studio also provides closed captioning and simple video editing tools. Please note, your instructor may or may not use Canvas Studio in your course. 

How will Studio be used? 

Instructors can create video-based announcements, lesson materials, discussion forums, assignments and provide audio and video feedback to student assignments using Studio. Instructors can also embed quiz questions within videos and view student viewing data. Videos may appear as a page within a module or embedded on a page. The below guides will help you get started: 

What if I need help using Studio? 

Student support is available 24/7 via Live Chat and by phone for students (1-844-408-6455). To access the student support chat, click on the help icon (question mark icon) on the lower left side of your screen. 

Zoom FAQs

Zoom Conferencing


Zoom logo

What is Zoom?

Zoom is a videoconferencing tool where instructors and students can meet online at the same time to interact in academic activities such as classroom lectures, student presentations, screen sharing, and discussions. Zoom is primarily associated with online synchronous and online mixed modality courses at Molloy. 

What technology is needed when I participate in a Zoom meeting?

A reliable internet connection will be required. A microphone and speakers will allow you to participate through your device’s audio. To participate with video, a webcam (camera) is necessary. Ask your instructor about meeting requirements.

How do I access Zoom?

If scheduled in Canvas, select the link to the Zoom page on the left-hand navigation of your course and find "Upcoming meetings." Enter the meeting by clicking "Join." Alternatively, your instructor may also notify you about Zoom meetings in other ways, such as through email or announcements. 

How do I know if my course requires Zoom meetings?

Zoom meetings are course-specific. If your course is “online synchronous” or "online mixed," you will be required to attend Zoom meetings (your instructor’s course syllabus will also list if Zoom is a requirement). Please take note of the meeting day and time listed on your schedule. If you are unsure about your course’s modality or meeting dates, check with your instructor.

Where can I locate my instructor's Zoom recordings?

If your Zoom meeting is recorded, then recordings could be found on the Zoom tab. Alternatively, your instructor may upload the recording to Canvas and share a link with students. 

What type of student support does Zoom offer?

Please take advantage of the Zoom's 24/7 support options: 

  1. Zoom Help Center provides access to helpful videos and instructions. You can also watch video tutorials on most Zoom features.
  2. Live Training allows you to join live Zoom training sessions.
  3. Zoom Contact Support for live chat and telephone support.
  4. Submit an email request to Zoom support.

Where and how can I access a virtual background for Zoom meetings?

The Virtual Background feature allows you to display an image or video as your background during a Zoom Meeting. To allow Zoom to detect the difference between you and your background, use a green screen and uniform lighting. Please only select classroom appropriate background images for your virtual background during Zoom meetings. 

VoiceThread FAQs


 VoiceThread logo

What is VoiceThread? 

VoiceThread is an interactive, video presentation and engagement tool that provides an easy-to-use online learning and discussion space for students. 

How might VoiceThread be used in my course?

Faculty can use VoiceThread for several purposes, including:

  • To embed a video on a lesson page
  • To engage students in a discussion, allowing text, audio or video response
  • To enable students to create their own presentations

How do I respond to a VoiceThread assignment? 

For guidance on how to respond when the tool is used as an assignment: 

Is there support available for VoiceThread? 

VoiceThread offers assistance at Additionally, you can contact our office at if you have questions. 

Proctorio FAQs


Proctorio logo

What is Proctorio?

Proctorio is a remote proctoring tool integrated into Canvas quizzes that helps maintain the academic integrity of online exams.

How can I get started with Proctorio?

Download the latest version of the Google Chrome or Microsoft Edge browser. MAC users using Microsoft Edge should scroll down to select the Microsoft Edge for macOS

  1. Open the browser.
  2. Install the Proctorio Extension for Chrome or Extension for Edge.
  3. Open the Canvas course where you want to use Proctorio.
  4. Start your exam. 

Why is Molloy University using Proctorio?

Molloy cares about student learning. Accountability and honesty are part of the student learning experience. Our commitment to student success demands that we provide the right tools to ensure honesty, fairness, and equity.

What are the technical requirements for Proctorio?

Students will need a computer/laptop (Mac or PC) or Chromebook that meets the minimum requirements (tablets, iPads, kindles, or mobile devices are not supported), a reliable high-speed internet connection, and either the Chrome or Edge browser with the Proctorio extension. Students may also need a webcam with a microphone (internal or USB) as well as a valid ID. 

Using the computer’s webcam, Proctorio will ask you to verify your identity by showing a picture ID that has your name and photo on the same side. It is the student's responsibility to ensure these requirements are met. If you do not meet these requirements, please contact your instructor. Refer to your course syllabus to confirm which technical requirements will be required for your exam. 

Where should I go to take my exam if Proctorio is required?

Students should take exams from a quiet private location with good lighting. Proctorio may ask you to do a room scan (turning your web camera in a 360-degree pan to look at the room) and may ask more than once if the program hears noises, as the application is trying to ensure there is nobody else in the room. Please make sure your TV is off, no one else (including pets) are in the room, and avoid music playing in the background. 

Will Proctorio be used in all my courses at Molloy University?

No. Proctorio is an option that your instructor may or may not require for course exams. Please check your course syllabus in order to determine whether proctoring tools will be used in your course.

Is someone watching me while I take my exam?

No. Proctorio will store that data and provide an automated suspicion report to your instructor. No Proctorio employee has access to this data. 

Do I need a password in order to take my exam?

No. Proctorio integrates with Molloy’s learning management system (Canvas) so you don't need a separate password to take a test.

If you are prompted for a password during your exam, see Proctorio’s Access Code troubleshooting guide

Can I use books, notes, or a calculator during my proctored exam?

Unless directly specified by your instructor, the following items are not to be on your desk or table or used during your proctored exam:

  • Books
  • Papers
  • Pens
  • Calculators
  • Textbooks
  • Notebooks
  • Phones or tablets

What happens if I violate one of the rules during an online exam?

If you violate the online proctoring rules and receive an unsatisfactory status, your instructor will be notified. Your instructor will investigate the violation.

I need help using Proctorio. Where should I go?

If you need technical assistance, please reach out to Proctorio directly by using the chat function built into the Proctorio Chrome or Edge browser extension or email them at You can also click on the shield image in the upper right-hand corner of your Chrome or Edge browser after you have installed the Proctorio extension.

Does Proctorio offer support during exams?

Yes. Proctorio offers 24/7 live chat support before, during and after exams. Access the live chat function by clicking the shield icon present during the exam.

How secure is Proctorio?

Proctorio utilizes zero-knowledge encryption, which means Proctorio has zero access to the encrypted data on their own servers. For more privacy information, please feel free to visit the Proctorio Rights Protection page.

Ally FAQs


Ally logo

What is Ally?

Ally is a tool within Canvas that creates alternative files that are easier to use by all students. Alternative files include readable text for screen readers, pictures with captions, and easy-to-navigate content. You can download these alternative formats anywhere that files are used. 

What type of formats does Ally generate?

Options may include: 

  • Tagged PDF: Structured PDF for improved use with assistive technology
  • HTML: For viewing in the browser and on mobile devices
  • ePub: For reading as an e-book on an iPad and other e-book readers
  • Electronic braille: BRF version for consumption on electronic braille displays
  • Audio: MP3 version for listening     
  • Immersive reader: Improves the reading experience
  • Beeline reader: Makes reading on screen more time efficient

Where can I find Ally in my course?    

Sign in to your Canvas course and look for files with the alternative formats icon. Download a format that suits your learning needs. Download the alternative formats anywhere you see Ally's download icon: 

 Ally alternative format download icon

How do I download alternative formats?

On the right-hand side of learning content with alternative formats, the "A" icon with a down arrow indicating you can download alternative formats will be visible. Select the Alternative Formats menu, where you will find a list of format options and their descriptions. Please note that alternative format options are specific to the type of document. 

How can Ally help me become a better learner?

Ally provides tools to help, maximizing your time with a busy schedule. If you’re reading on your mobile device, try the HTML format for a file that’s responsive to your screen size. Or listen to the Audio MP3 for extra time reviewing your materials on the go. Engaging different senses, like reading and listening, activates different parts of the brain to enhance your understanding. Try reading the Tagged PDF first...and then listening to the Audio MP3 for review. 

What if the alternative format quality is poor or if Ally is not available?

Contact your instructor and refer them to the file for assistance. 

Where can I learn more about Ally?

For more information about Ally, please visit the Ally Student Support page