General Online Teaching FAQs
How do I get one-on-one assistance with my course design?
Email firstname.lastname@example.org to request a one-on-one consultation with an instructional designer.
Where can I learn more about instructional design at Molloy College?
Visit us at www.molloy.edu/coursedesign
How do I get in touch with Technology Learning Services?
Email email@example.com to reach a member of the Technology Learning Services Team.
Where can I learn more about Technology Learning Services?
Technology Learning Services has a robust set of video instructional guides and they can be found at their TLS YouTube Channel.
What headset should I buy? How much should I spend on a headset?
We recommend at minimum a wired USB headset, however headsets vary wildly in price depending on the type of headset as well as your needs. A wired headset can cost as little as $15, and a wireless headset can be upwards of $100 or higher. Generally, the more expensive the headset, the more comfortable the headset is and has more features it has. If you have speciality needs such as recording Panoptos, please consider a higher-quality headset or contact us for a recommendation.
Does Canvas offer 24/7 support for faculty and students?
Yes, Canvas offers instructor 24/7 support by chat or by phone at 833-204-0569.
Yes, Canvas offers student 24/7 support by chat or by phone at 844-408-6455
How can I contact the Molloy Helpdesk?
You can reach the Helpdesk by either dialing x4800 (516-323-4800), or by emailing them at firstname.lastname@example.org. Their hours of operation and any additional information can be found on their website, Technology Support for Employees.
What is Zoom?
Zoom is a videoconferencing tool where instructors and students can meet online at the same time to interact in academic activities such as classroom lectures, student presentations, screen sharing and discussions.
How do I access a Zoom account?
You can begin using a free account right away or request a Pro/Licensed account by reaching out to Technology Learning Services at email@example.com.
What is the difference between a free and a Pro/Licensed account?
For a free account, there is a time limit on classroom meetings. Currently the time limit is capped at 40 minutes. However, you can schedule multiple 40-minute sessions with their students. A free account is unlimited for one-on-one sessions. There is no limit to the number of 40-minute sessions you can schedule in a row. A Licensed/Pro account has no time limit and can support groups up to 100 participants.
Can students present their projects while using Zoom?
Yes, students can share their screens during a Zoom session.
Am I required to record my meetings to evidence class has met?
No, you do not have to record your Zoom sessions. If you do record a session, ask your students for permission.
Can I share a PowerPoint presentation with my students?
Yes, Zoom allows the host to share a PowerPoint presentation.
Can I share my computer screen during a Zoom session?
Yes, you can share your screen during a Zoom session.
Can a guest lecturer attend my Zoom meeting?
Yes, guest lecturers can join a Zoom meeting, as long you provide the Zoom link with the presenter.
Can students work in groups while in a Zoom meeting?
Yes, you can use break out rooms with your students. You can manually add students, or you can randomly place students in breakout rooms. More information can be found at Getting Started with Canvas Breakout Rooms.
What is the difference between a local and a cloud recording?
What technology is needed when students participate in a Zoom meeting?
It depends, but a microphone and speakers will allow students to participate through their device’s audio. For a student to participate with video, a webcam (camera) would be necessary.
Can my students or I share a Google Doc while using Zoom?
Yes, you would share your screen and navigate to the Google Doc for viewing by all participants.
Can I schedule a Zoom meeting prior to the start of class?
Yes, all Zoom meetings can be scheduled before the start of the meeting.
Can I show a video during a Zoom meeting?
Yes, by sharing your screen and allowing computer audio to be broadcast, you can play videos for your students during a Zoom session.
Can I create polls in Zoom?
Yes, however they need to be created beforehand from your scheduled meeting. Zoom has a tutorial for setting up and using polls available on their Support website.
Can I use Zoom for advisement appointments?
Yes, you can use Zoom for scheduled advisement appointments with students. We recommend you activate a Waiting Room. The Waiting Room feature allows you to control when a student joins the meeting. As the meeting host, you can admit students one by one or hold all students in the waiting room and admit them all at once.
How can I add additional security to my Zoom meetings?
Zoom has information on improving meeting security available on their website.
Where can I get more information on Zoom?
Visit the Zoom Help Center for more information.
Can I use Panopto for class lectures?
Yes, you can record yourself, your screen, as well as a PowerPoint, by using Panopto.
Can I change what I am sharing after I begin recording?
Once recording begins, you cannot change your recording sources such as your webcam or screen.
Can I include a quiz with my Panopto lecture?
Yes, you can. A quiz can be graded or ungraded. Information on adding a quiz to a video is available by visiting this article from Panopto.
Does Panopto have closed captions available for my students?
Yes, Panopto offers captions for videos. However, we recommend you review and edit the captions for accuracy. The Office of Blended and Online Learning recommend starting with a transcript before recording class lectures. This allows you to easily edit captions and the ability to upload the transcripts to ensure accessibility standards are upheld in your courses. Learn more about generating captions for you Panopto videos on their How to Add Captions into Video webpage.
Where can I learn more about Panopto?
Visit the Panopto support page for more information.
What is VoiceThread?
VoiceThread is an interactive, visual discussion tool. VoiceThread provides an easy-to-use online learning and discussion space for you and for students.
Is VoiceThread a synchronous or asynchronous tool?
VoiceThread is an asynchronous tool.
Does VoiceThread integrate into Canvas?
Yes, it is a tool readily available within your Canvas course.
How do I set up a VoiceThread in my Canvas course?
There are two types of VoiceThreads you can create, both graded and ungraded. To learn how to create a VoiceThread, follow the steps outlined in this support article from VoiceThread.
What’s the difference between “Individual VT, Course VT, and VT Home?”
“Individual VT” shows a single VoiceThread that you specify. “Course VT” shows an overview of the VoiceThreads shared within the course. “VT Home” shows all VoiceThreads that you (the user) have created.
What sort of files can be uploaded to VoiceThread?
The following formats can be uploaded:
Is there training available for VoiceThread?
VoiceThread has a slew of pre-made tutorials available directly from them. Also check out a VoiceThread Training webinar from June 10, 2020 (1:02:02).
Canvas Classic and New Quizzes
How can I deter cheating during online exams in Canvas?
There are many options in Canvas to deter cheating during online quizzes and exams.
Can I set a time limit for my exam?
Yes, when you set up your Classic Quiz, you may select the option to limit the number of minutes for your exam.
Can I provide one or more students additional time while taking an exam?
Yes, through the moderate Classic Quiz feature, you can provide additional time to one or more students who require it.
How do I make an exam available for a limited amount of time?
There is an option for Classic Quizzes that allows you to limit the amount of time the quiz is available for student access. For example, you can provide as little as a few hours or a week for students to access the exam.
What is New Quizzes?
New Quizzes is a redesign of the Quizzes assessment tool with an easier-to-use quiz builder. The quiz builder you are already familiar with has been renamed "Classic Quizzes."
What has changed?
Can I use LockDown Browser or Monitor with New Quizzes?
Not yet, but it should be available soon. If you wish to use LockDown Browser or Monitor, please use Classic Quizzes.
Can I convert Quizzes made in Classic Quizzes to New Quizzes?
Yes, for now. From the Quizzes section of your course, find the quiz you wish to convert. Click the three dots, then click "Migrate." Migration will take some time, and you will receive an email when migration is complete.
How do I create prerequisites for modules?
Canvas has a support article available which outlines adding prerequisites to modules in a course.
Where can I find more information on New Quizzes?
Canvas has prepared an FAQ, available on their website.
What is Proctorio?
Proctorio is an online proctoring tool integrated into Canvas.
Are we continuing to use Respondus?
Respondus will be active through the Fall 2020 semester and then will discontinue at that point.
Why are we switching to Proctorio?
We as a college require a proctoring solution which offers 24/7 support and enhanced reporting tools.
What are the system requirements for Proctorio?
Proctorio’s system requirements are available at Proctorio’s website.
What platforms does Proctorio work on?
Proctorio works on both desktop and laptop computers that are capable of running Google Chrome. That includes Macs and Chromebooks. It does not work in Safari, Firefox, Edge, or any mobile device including iPads and Android tablets.
Are there any technology requirements for Proctorio?
A webcam and microphone are only required if the instructor requires it for their exam.
How does Proctorio work?
Students have to install a Google Chrome extension to take an exam with Proctorio. They can remove the extension after the exam, but they will be required to reinstall it if they take another proctored exam.
How do I proctor an exam using Proctorio?
After creating your exam with the Classic Quizzes tool, check the “Enable Proctorio Secure Exam Proctor” box.
Should I include information about Proctorio in my syllabus?
It is recommended to mention any requirements including proctored exams in your syllabus. Since Proctorio relies on certain conditions to accurately proctor, students may need to prepare or acquire the necessary technology to take a proctored exam, For example: include no scrap paper, others in the room, TV on in the background.
How do I adjust the exam settings?
Once you’ve selected the checkbox to have Proctorio proctor your exam, click the “Proctorio Settings” tab.
Can I proctor an exam without requiring a webcam?
Yes. We suggest enabling the "Verify Desktop" and "Record Screen" function in Proctorio to do. This will confirm screen recording is enabled, then record the students' web browser, showing if they visit any other websites during their exam.
Are there any specific quiz settings I should use with Proctorio?
Proctorio recommends displaying all questions at once, rather than one at a time. If the test taker has a slow internet connection, displaying one question at a time could result in a delay in the exam and an unwanted loss of time.
Does Proctorio support New Quizzes?
Not yet, but Canvas is actively working with Proctorio, and should be ready by the end of the Fall 2020 semester. If your exam requires proctoring, please create it using Canvas’s Classic Quizzes tool.
What type of faculty support does Proctorio offer?
Proctorio offers 24/7 live chat for questions, issues, or any other concerns.
What type of student support does Proctorio offer?
Proctorio offers the same 24/7 live chat for students.
How can my students contact Proctorio during their exam?
Students can access the live chat function by clicking the shield icon present during their exam.
Where can I find more information on Proctorio?
A list of FAQs, support resources, and other information are available at Proctorio’s support page.
Here are some quick tips for making your content more accessible:
This is not an all-inclusive list. These are quick tips and suggestions. If you have any further questions or concerns, please contact Blended & Online Learning at firstname.lastname@example.org, or check out W3C's accessibility guidelines.