Use the above link to put in a support ticket. Note chat and phone support options are available at the bottom of that linked page.
Author Relations Team - Dial 800.521.0600 and follow the prompts or email regarding any questions related to charges, bound copies of the work, or submission status after it has been released by the Graduate Office.
Note: Do NOT order your dissertation hardcopies here - that process is built into the ETD workflow and the copies are much less expensive. This site is just helpful for you to view the various options available.
