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Library Virtual Services Contingency Plan: Home

This LibGuide contains information about what library services are available in lieu of face-to-face services during the Spring semester.

Electronic resources are always available

The library is physically closed but remains virtually open for providing reference and instructional services to all students and faculty. Electronic resources are also available 24 hours a day, 7 days a week.

Use JETfind to search for everything or access specific At Home resources such as movies, ebooks and audio books listed on this guide!

Virtual Services / Hours of Availability for Students and Faculty

  • Chat reference - Get help from a librarian in real time by clicking on the Ask Us! icon anywhere you see it across the library's website, libguides and electronic resources.
    • In the event we are offline, you can still leave a message and we'll get back to you as soon as possible. 
    • You can also text us at 516.714.4486 or email:
  • Virtual service hours through Friday, May 8:
    • Monday-Thursday 8am-10pm
    • Friday 8am-8pm
    • Saturday-Sunday 10am-8pm
    • No services will be available Thursday, April 9-Monday, April 13 for Easter Break, and Tuesday, April 21 for Founders Day
  • Library instruction - use this link to schedule a virtual appointment for library instruction.
  • Interlibrary loan (ILLiad) 
    • Requests are processed Mon-Fri 9am-5pm
    • Requests will be restricted to electronic materials
    • Expect additional delays as other institutions are experiencing similar disruptions of their ILL fulfillment services 


Suggested Guides and At Home Resources

Useful COVID-19 Information

Library Resources NOT Available within the Contingency Plan

Under this contingency plan, while the building may or may not be open, library facilities in Kellenberg Hall are unavailable for the remainder of the Spring semester. As a result, the following services are impacted:

  • Borrowing and in-library use of books, DVDs, newspapers, journals, and other physical items
    • All materials currently borrowed by students and faculty can be returned after the library has reopened.
    • If Kellenberg is open, there is a receptacle in the hallway at the library entrance where students can return books if they want to, however they will still show as checked out to their account until physical processing of books resumes. 
    • All overdue notices are suspended until further notice.
  • On-site reference and instructional services, including the Suffolk Centre and the Information Commons
  • Requesting books and other physical items via Interlibrary Loan 
  • Reserving the Media Viewing Room in the JET Library and the group study rooms in the Information Commons
  • Use of library study and workspaces in the JET Library
  • Use of physical course reserves and textbook collections
  • Use of research computers, laptops, printers, scanners, and other library equipment