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Library Virtual Services Contingency Plan: Home

This LibGuide contains information about what library services are available in lieu of face-to-face services during the Spring semester.

Electronic resources are always available

The library is physically closed but remains virtually open for providing reference and instructional services to all students and faculty.

Electronic resources are available 24 hours a day, 7 days a weekUse JETfind to search for everything or access specific At Home resources such as movies, ebooks, and audiobooks listed in this guide!

All materials currently checked out to students and faculty can be returned after the library has resumed on-site service. All overdue notices are suspended; no late fees will be charged for returned materials.

Virtual Services / Hours of Availability for Students and Faculty

  • Chat reference - Get help from a librarian in real time by clicking on the Ask Us! icon anywhere you see it across the library's website, libguides and electronic resources.
    • Chat hours Jul 14-August 2
      • Monday-Thursday 8am-8pm
      • Friday-Sunday CLOSED
    • Chat hours August 3-September 6
      • Monday-Thursday 8am-5pm
      • Friday-Sunday CLOSED
    • In the event that we are offline, you can still leave a message and we'll get back to you as soon as possible. 
    • You can also text us at 516.714.4486 or email:
  • Library instruction
    • Students can schedule virtual appointments for one-on-one instruction with a librarian by filling out this form.
  • Interlibrary loan
    • Interlibrary loan requests can be placed using ILLiad.
    • Only requests for electronic materials can be processed.
    • Expect additional delays as other institutions are experiencing similar disruptions of their ILL fulfillment services.
    • For assistance, contact us Mon-Thu between 9am-5pm by email: 
  • eReserves
    • ARES, our electronic reserves system, can be accessed through Canvas.
    • Faculty who have used ARES in previous semesters: due to copyright restrictions, reserve items are not automatically carried over when a course is taught again. It is necessary to request all reserves each time a course is taught.
    • For assistance, contact us Mon-Thu between 9am-5pm by email:

Suggested Guides and At Home Resources

Useful COVID-19 Information

Resources Available on a Temporary Basis

Library Resources NOT Available during the Contingency Plan

When this contingency plan is in effect, whether or not Kellenberg Hall is open, library facilities are unavailable until further notice. As a result, the following services are impacted:

  • Borrowing and in-library use of books, DVDs, newspapers, journals, and other physical items
    • All materials checked out to students and faculty before the contingency plan went into effect can be returned after the library has resumed on-site service.
    • All overdue notices are suspended; no late fee will be charged for returned materials.
    • If Kellenberg is open, there is a receptacle in the hallway at the library entrance where students can return books if they want to, however, they will still show as checked out to their account until physical processing of books resumes. 
  • On-site reference and instructional services, including the Suffolk Centre and the Information Commons
  • Requesting books and other physical items via Interlibrary Loan 
  • Reserving the Media Viewing Room in the JET Library and the group study rooms in the Information Commons
  • Use of library study and workspaces in the JET Library
  • Use of physical course reserves and textbook collections
  • Use of research computers, laptops, printers, scanners, and other library equipment