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Library Virtual Services Fall 2020: Home

This LibGuide contains information about what library services are available in lieu of face-to-face services during the fall 2020 semester.

Electronic resources are always available

The library is virtually open for providing reference and instructional services to all students and faculty 84 hours per week.

Electronic resources from over 100 databases and 300,000+ ebooks are available 24 hours a day, 7 days a week

Use JETfind to search for everything or access specific At Home resources such as movies, ebooks, and audiobooks listed in this guide!

Contactless return of library books is now available outside the main entrance of Kellenberg Hall on Kellenberg Circle! All overdue notices are suspended; no late fees will be charged for returned materials. 

Virtual Services / Hours of Availability for Students and Faculty

Chat reference

  • Get help from a librarian in real-time by clicking on the Ask Us! icon anywhere you see it across the library's website, libguides and electronic resources.
  • Fall 2020 Hours:
    • Monday-Thursday 8am-10pm
    • Friday 8am-8pm, Saturday 10am-6pm, Sunday 12pm-8pm
  • In the event that we are offline, you can still leave a message and we'll get back to you as soon as possible. 
  • You can also text us at 516.714.4486 or email:

Library instruction

  • Students can schedule virtual appointments for one-on-one instruction with a librarian by filling out this form.

Interlibrary loan

  • Interlibrary loan requests can be placed using ILLiad.
  • Only requests for electronic materials can be processed.
  • Expect additional delays as other institutions are experiencing similar disruptions of their ILL fulfillment services.
  • For assistance, contact us Mon-Thu between 9am-5pm by email: 


  • ARES, our electronic reserves system, can be accessed through Canvas.
  • Faculty who have used ARES in previous semesters: due to copyright restrictions, reserve items are not automatically carried over when a course is taught again. It is necessary to request all reserves each time a course is taught.
  • ‚ÄčFor assistance, contact us Mon-Thu between 9am-5pm by email:

Contactless Return of Library Books

  • All materials currently checked out to students and faculty can be returned by depositing them in the book return bin outside the main entrance of Kellenberg Hall on Kellenberg Circle.
  • Returned materials will be quarantined for 3-4 days before being checked in and removed from the borrower's record.
  • All overdue notices are suspended; no late fees will be charged for returned materials.

picture of library return bin outside of Kellenberg Hall

Library Resources Currently Unavailable for Fall 2020

  • Borrowing and in-library use of books, DVDs, newspapers, journals, and other physical items
  • On-site reference and instructional services, including the Suffolk Centre and the Information Commons
  • Requesting books and other physical items via Interlibrary Loan - note ebook chapters are often available and can be requested.
  • Reserving the Media Viewing Room in the JET Library and the group study rooms in the Information Commons
  • Use of library study and workspaces in the JET Library
  • Use of physical course reserves and textbook collections
  • Use of research computers, laptops, printers, scanners, and other library equipment

Online Office Hours

Useful COVID-19 Information

Suggested Guides and At Home Resources