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JETfind FAQ

Frequently asked questions for JETfind

How do I chat with a librarian in JETfind?

The chat icon is on the right side of the screen, and reads "Chat with a Librarian"

Ask a Librarian chat button in JETfind

Click on the chat icon to open the chat box, it will stay open and follow you to different pages as long as you remain in JETfind. There is also the option to open the chat box in a new window. Opening the chat in a new window is especially helpful if you are on a ipad, tablet, or smartphone.

Chat with a Librarian widget open

When the library is closed, you will see text that says chat is offline and a link to email us. A librarian will respond to your email the following day.

Chat widget offline message